$10 Delivery Australia Wide

Frequently Asked Questions

Glowing question mark with lights, frequently asked questions Thoughts Count 

Why shop with Thoughts Count?

We aim to provide value to our customers by curating gift hampers that show your loved ones that you really care. Our gift hampers empower people through communicating the message that they are unique, accepted, understood and loved. If this sounds like the kind of message you want to communicate when giving a gift, then you're in the right place.

Everyone has different interests, passions and hobbies. By giving a hamper specifically for them, you can encourage these unique attributes in the people you care about. Thoughts Count assists people who want to give meaningful gifts that encourage love in their relationships. 

How much is delivery? 

See delivery prices and estimates on the Postage and Delivery page.  

Can I choose what to put in my gift hamper?

Yes, you can choose any of the items from the gift hampers and we can put together a custom hamper for you. The items we have available are those displayed here on the website. For custom gift hampers, please contact us.  

Can I write my own card message?

Yes, every order includes a free card. You can write your own personal message during checkout. Otherwise, if you're not sure what to write, you can subscribe to our email list for 30 free card message templates.    

What does the card look like?

The card is A6 (postcard) size and your message will be printed on the back. It will be included on the inside of your hamper and the design is as shown below.

This gift is especially for you card

 Are there more gift package themes coming?

Yes! We understand that everyone is unique and has different interests, passions and hobbies. We are constantly working on new gift hamper themes to cater to as many different types of people as possible. See our hampers that are coming soon and enter your email to be notified of new hamper releases. If you haven't found what you're looking for you can 

Where are you based?

Thoughts Count is based in the northern suburbs of Melbourne and is 100% Australian owned and operated. We deliver throughout Australia - sorry, no international delivery yet!

How do you give back to the environment?

Giving back to our environment is so important in keeping it our friend. We use Australia Post as our delivery service because they practice offsetting by supporting projects that reduce CO2 emissions, bringing their net carbon footprint back to zero.  That means our deliveries are 100% carbon neutral. 
We also offer Shop Pay as one of our payment methods because for every order purchased through Shop Pay, the delivery emissions will be offset. 
Our website is also set up with Offset, which allows us to neutralise all of our shipping emissions. So you can be sure that by purchasing from this website you are supporting an environmentally-friendly business that invests in sustainability initiatives to counteract the environmental impact of shipping. 

 

For any further questions, just ask! 

You can Contact Us here, we would love to hear from you.

 Two happy women, Mum and daughter celebrating with confetti.